Shipping FAQ's


How do I get FREE Shipping?

How much is Postage?

Do you deliver to PO boxes?

How long will my order take to arrive?

How can I track my order?

Can I pick up my order?

What happens if I entered wrong delivery details?

What happens if I have an old address on my Paypal Account?

What happens if my shipping order goes missing?

What if I'm not home during delivery?

Do you ship internationally?

Order FAQ's


How do I know if my order has been successful?

How do I order an item that is currently out of stock, will you be getting more in?

Can I change or add to my order once I have submitted it?

Can I send an order to another address?

What type of packaging do you send orders in?

I forgot to add my discount code!

I added an item in my shopping cart and didn't check out until a few days later, now this product is not available. Why did this happen?

I’m sending my order as a gift. Do you include an invoice?

Do you gift-wrap?


I’d like to speak to someone – do you have a phone number I can call?

Do you have a physical store?

Exchanges & Returns FAQ


The item I bought doesn’t fit – can I exchange it?

How can I avoid a Exchange Shipping Charge?

How do I return my item for Exchange?

What costs will there be for exchanges?


Do you accept change-of-mind returns?

How do I return an item?

My order arrived damaged.

I have been sent an incorrect item/there is an item missing?

How much time do I have to return an item?

How long will it take to receive a refund/store credit?

Security & Privacy FAQ's


Will my email be shared with a Third party?

Want further privacy details or changes?


What type of security & payment protection do you use?



Does DoggyTopia Wholesale?