SHIPPING & DELIVERY

We believe that each order when opened, should be a great experience, so each delivery will be Pawsomely packed the DoggyTopia way.

Visit COVID-INFORMATION for more information on our shipping and delivery policy during COVID-19

DOMESTIC SHIPPING

FREE shipping ON ALL ORDERS OVER $100.

Easy and convenient, enjoy free standard shipping on all orders over $100. Orders under $100 will incur a $8.95 standard shipping charge..

Standard Shipping - $8.95

LOCATION

ESTIMATED DELIVERY TIME

Metro - Sydney, Melbourne, Brisbane & Canberra areas 2-6 business days

(Longer in Covid affected locations)

Metro -Adelaide, Hobart & Perth areas 4-8 business days

(Longer in Covid affected locations)

Country areas

3-15 business days
(Longer in Covid affected locations)

Remote areas 8+ business days
(Longer in Covid affected locations)

EXPRESS SHIPPING - $13.95

LOCATION

ESTIMATED DELIVERY TIME

Metro Areas - Sydney, Melbourne, Brisbane, Canberra,
Adelaide, Hobart & Perth
1-2 business days

(Longer in Covid affected locations)

Outside Metro Areas 2-3 business days

(Longer in Covid affected locations)

If your order is time critical, we advise using Express Post to save on any delays. Visit the Australia Post website to confirm whether your postcode is within the Express Post National Network.

Next day delivery cannot be guaranteed to any address due to Covid Affected Issues.

Selecting Express Post option does not guarantee next day delivery. While we will send it using the Australia Post Express service, sometimes Australia Post can still take longer. We can’t refund the postage cost to you if Australia Post do not deliver the next day.

While we endeavour to Pick, Pack and Ship your order as soon as we can, please allow 1-2 business days on top of your estimated shipping time.

INTERNATIONAL SHIPPING

Your order will be shipped via Australia Post or courier where possible. Delivery cost is based off weight which will be calculated for each product at checkout.

We ship to a wide range of countries, if your location does not come up, please email us at sales@doggytopia.com.au and we will organise it for you.

Delivery times are estimates only and dispatch may be slightly delayed.

LOCATION

ESTIMATED DELIVERY TIME

Express (include tracking and signature) 4-8 business days

(Longer in Covid affected locations)

Standard (include tracking) 5-20 business days

(Longer in Covid affected locations)

CUSTOMS & DUTIES

This applies to international orders only

We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country according to their own rules & regulations. These charges must be paid by the recipient of the parcel.

DoggyTopia is not liable for any customs taxes or duties.

Also note, as a registered business we are unable to ship international orders as a ‘gift’ and all shipments must be declared as ‘merchandise’.

FURTHER SHIPPING & DELIVERY INFORMATION

- We ship via either Australia Post or Courier depending on who offers the best and most efficient service to you location.

- Yes, we deliver to PO Boxes!

- Shipping times are based on the day of despatch, not the purchase date.

- If you place an order during the weekends, it will be dispatched on Monday.

- Please allow 1-2 business days to pack your order. 

- If an order is “return to sender” due to incorrect delivery address or failure to collect delivery from local post office or courier outlet, re-delivery may incur a return to sender fee and freight charge prior to dispatch. Original delivery costs are non-refundable.

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
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